bet345 Privacy Policy
Learn in detail how your personal information is collected, stored, and kept secure.
This privacy policy applies to users of the bet345 platform. bet345 takes the privacy of its users seriously. This policy describes what information we collect, the purposes for which it is used, how long it is retained, and what measures we take to keep your information secure.
By using the bet345 website or any of its services, you are considered to have accepted the terms of this privacy policy. You should read our Terms and Conditions before creating an account with bet345, as both documents apply together.
bet345 reserves the right to update this policy at any time. If changes are made, the updated date will be shown above. Please review this page regularly.
What Information We Collect
Registration Information
The following information is collected from you when you create an account:
- Full name and date of birth
- Mobile number and email address
- Residential address
- National ID or passport number (for identity verification)
- Payment method details (bKash, Nagad, Rocket, Upay)
Usage Information
Information collected automatically while you use the platform:
- IP address and device type
- Browser type and operating system
- Pages visited on the site and time spent
- Betting history and transaction records
- Login times and session data
Cookies and Tracking
bet345 uses cookies and similar technologies that:
- Keep your login session active
- Customise the experience based on your preferences
- Analyse site performance
- Help prevent fraud and maintain security
Support Communications
When you contact the bet345 support team, we collect:
- Your messages and the details of your complaint
- Records of live chat conversations
- Email communication history
- Additional information provided to resolve your issue
Purpose of Using Information
bet345 uses collected information only for specific and lawful purposes. These purposes are set out in detail below:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Creating, verifying, and maintaining accounts | Contractual necessity |
| Payment Processing | Completing deposits and withdrawals securely | Contractual necessity |
| Identity Verification | Confirming your identity through the KYC process | Legal obligation |
| Security | Preventing fraud, hacking, and unauthorised access | Legitimate interest |
| Customer Support | Providing answers and resolving issues | Contractual necessity |
| Responsible Gaming | Identifying and addressing problematic gambling patterns | Legal obligation and legitimate interest |
| Service Improvement | Improving the platform experience and functionality | Legitimate interest |
| Marketing | Informing you about bonuses and offers where applicable | Consent |
bet345 never sells your personal information to third parties.
Sharing Information with Third Parties
bet345 may share information in the following limited circumstances. In each case, appropriate measures are taken to protect the data.
Payment Providers
Necessary information is shared to process transactions through bKash, Nagad, Rocket, and Upay. These providers follow their own privacy policies.
Security Service Providers
Limited information may be shared with trusted technology partners to detect fraud and maintain cybersecurity.
Legal Requirements
Information may be disclosed where required to comply with a valid court or regulatory order, or to defend against legal claims.
bet345 never sells or rents your information to advertisers, data brokers, or any third party for commercial purposes.
Data Security Measures
bet345 uses industry-standard security technologies and practices to keep your data secure. Our key security measures are outlined below:
SSL Encryption
All data transmissions are encrypted using SSL technology.
Firewall Protection
Multi-layer firewalls prevent unauthorised access.
OTP Verification
Two-factor verification via OTP for logins and transactions.
Continuous Monitoring
24/7 system monitoring detects unusual activity.
While bet345 is committed to maintaining the highest level of security, no information transmitted over the internet is completely risk-free. You should also take care — do not share your password with anyone, and contact us immediately if you notice any suspicious activity.
Data Retention Period
bet345 does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements:
Account Information
For active accounts, information is retained for the entire period the account remains active. After an account is closed, information may be kept for a set period to meet legal and regulatory obligations.
Transaction Records
Financial transaction records must be retained for an extended period in accordance with applicable law. These records also serve to prevent fraud and resolve disputes.
Support Conversations
Customer support conversation records are retained for a limited period to ensure service quality and resolve recurring issues.
Data Deletion
Once the retention period has expired or there is no legal obligation to keep the data, bet345 securely deletes or anonymises it.
Your Rights
bet345 believes you should have full control over your own data. You have the following rights accordingly:
Right to Access
You may request to know what information we hold about you.
Right to Correction
If your information is incorrect, contact support to have it corrected. It is your responsibility to provide accurate information.
Right to Deletion
In certain circumstances, you may request deletion of information that is not subject to a legal retention obligation.
Right to Restrict Processing
In specific cases, you may request that the use of your information be limited to certain purposes.
Right to Data Portability
You may request a copy of your account information in a structured format.
Right to Opt Out of Marketing
If you do not wish to receive promotional messages or emails, you have the right to opt out at any time.
To exercise these rights, contact the bet345 support team: [email protected]
Privacy of Minors
bet345 strictly prohibits its services for anyone under the age of 21. To enforce this 21+ policy, we verify age at the time of registration.
If we receive information suggesting that a minor has registered by mistake, we will close that account immediately and delete the associated data. To learn more about responsible gaming, please read our Responsible Gaming page.
Cookie Policy
The bet345 website uses various types of cookies. Cookies are small text files stored in your browser. They help the site remember your preferences and function correctly.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions, security tokens, and core functionality | Deleted at end of session |
| Functional Cookies | Language preferences, theme settings, and personalisation | Up to 30 days |
| Analytics Cookies | Analyse site usage and monitor performance | Up to 90 days |
| Security Cookies | Detect and prevent fraudulent activity | Up to 1 year |
You can control or disable cookies from your browser settings. However, please note that disabling certain essential cookies may affect some important functions of the site.
Responsible Gaming & Data Use
bet345 sees gaming as a form of entertainment and analyses user activity to identify early signs of problematic behaviour. This analysis is done solely for your protection.
If unusual betting patterns are noticed on an account, we may reach out directly or offer the option to set voluntary limits. This information is not shared outside bet345 staff. You can learn more about bet345's core values in our About Us section.
Policy Changes & Notification
bet345 reserves the right to update this privacy policy from time to time. If significant changes are made, you will be notified via your registered mobile number or email.
Updated policies take effect from the date of publication. Continued use of bet345 after that date will be considered acceptance of the new policy. For this reason, we recommend checking this page regularly.
If you have further questions about the privacy policy, try looking for answers in our FAQ section, or contact the support team directly.
Contact & Complaints
Privacy-Related Contact
For any questions, requests, or complaints regarding your data, contact the bet345 support team:
- Email: [email protected]
- Live Chat: Available 24/7 in Bangla and English
We generally try to respond as quickly as possible after receiving your message.